1. Agreement and definitions
Customer means the subscribing company or organisation. Company Admin means its authorised administrator. Assessor means an authorised user who conducts assessments. Employee means a person represented by a crew profile; a profile does not itself give mobile access. Customer Data includes submitted profiles, assessment answers, notes, evidence, recordings, vessel information and reports. Subscription means the applicable paid plan and add-ons.
Read these Terms with the Privacy Policy and your customer contract, order form, subscription schedule and data processing agreement. In this preview example, a signed customer contract controls a conflict, followed by an order form, a data processing agreement for privacy matters, and these Terms. Mandatory law always applies.
2. Service scope and eligibility
Depending on plan and permissions, the Service supports user and vessel administration, crew competency assessments, ratings and evidence, optional SIRE 2.0 tanker inspection preparation, offline mobile work and sync, PDF reports, company fleet overviews and authorised Equasis vessel retrieval.
User accounts are for authorised adults aged 18 or older in this preview. Supply accurate registration and billing information, verify email where required and use individual logins. Do not share passwords or PINs. Company Admins must assign appropriate roles and remove access when no longer needed. Report suspected compromise promptly.
Plan limits apply to ships, users, assessments and add-ons. Features may change subject to your contract and applicable law; planned features are not promised as available.
3. Customer responsibilities
The Customer is responsible for the legality, accuracy, completeness and appropriateness of Customer Data and decisions made using assessment results. Assessors must record information honestly and professionally.
- Give required notices and obtain lawful permissions before uploading personal data, photos, location or interview recordings.
- Do not upload unlawful, misleading, discriminatory, defamatory, infringing, malicious or irrelevant content.
- Do not upload passports, seafarer identity books, medical records or sensitive documents without express written approval and instructions.
- Review outputs, correct errors, secure devices and sync promptly when a connection is available.
4. Offline work and sync
The mobile app can store current work locally for offline use. Local data is not encrypted and a PIN does not encrypt it. Customers and users must secure devices, subject to Marewise’s own legal and contractual obligations.
Allow syncing to complete and confirm upload before clearing data, uninstalling or changing devices. Logout tries to upload first and then signs out, retaining this account’s offline workspace and app PIN for the next sign-in even after successful syncing. Clear local data explicitly deletes the local workspace and can permanently remove unsent work.
The server version may take precedence in a conflict. Offline access, conflict-free syncing and recovery of work deleted before upload are not guaranteed.
5. Subscriptions, payment, cancellation and refunds
The Plans page uses the current purchasable catalogue and each plan’s billing interval. Checkout or an agreed order form states the applicable price, currency, taxes, limits, trial eligibility, renewal date and add-on scope. Stripe processes payments. The Customer authorises applicable subscription fees, taxes and agreed add-ons.
A trial is offered only where the current catalogue and checkout show one. Review whether payment details are required and when charging begins. Failed payments or expiry can restrict new resources or mobile access; any SIRE completion grace period is governed by the subscription entitlement shown in the Service and customer contract.
Preview example cancellation policy: a Company Admin can use Account > Subscription and the Stripe billing portal, or email info@marewise.com. Cancellation takes effect at the end of the paid period and stops the next renewal. Access continues through that period unless suspended for another reason. No partial-period refund is offered except where required by law or agreed in writing. This is a dummy commercial policy for preview testing.
6. Data rights and intellectual property
The Customer retains its rights in Customer Data, subject to individual and third-party rights. It grants Marewise a limited non-exclusive right to host, reproduce, transmit, display, back up and process it as needed to provide, secure and support the Service, follow documented instructions and comply with law.
The Customer must have the rights and authority needed to provide the information. Aggregated statistics may be used only where genuinely de-identified, so individuals and Customers are not reasonably identifiable, and where permitted by law and contract.
Marewise and its licensors retain rights in the software, design, interfaces, question libraries and documentation, excluding Customer Data and third-party materials. No affiliation with or endorsement by OCIMF or the SIRE programme is claimed. Third-party materials remain subject to their owners’ rights.
7. Third parties and Equasis
Enabled third-party services, including Stripe, Microsoft 365, hosting, storage and Equasis, have their own terms, privacy practices and availability. Marewise does not control their independent systems.
Provide only your own Equasis credentials or credentials you are expressly authorised to use. Read and comply with Equasis terms and usage rules, including any restrictions on automated access. Vessel information may be cached for 30 days and snapshots stored with assessments. Never send credentials to support.
Equasis may restrict access or suspend an account. Vessel information may be incomplete, outdated, inaccurate or unavailable. Independently verify material information. Nothing excludes liability that cannot lawfully be excluded.
8. Acceptable use
- Do not share accounts, impersonate users, access information without authority or violate law, sanctions, privacy, confidentiality or third-party terms.
- Do not upload malware, unlawful content or infringing material; resell or commercially exploit the Service without permission; or reverse engineer it except where law permits.
- Do not bypass subscriptions, authentication, access controls or rate limits; disrupt systems; or probe security without written authorisation.
- Do not use assessment results for unlawful discrimination, harassment, threats or unfair targeting of crew.
9. Assessment outputs and official inspections
The Service supports preparation, recording and review. It does not replace official inspections, port-state control, classification surveys, statutory certification, professional judgement or authority, charterer or oil-major approval.
Reports depend on user entries and third-party information and can be incomplete or incorrect. The Customer must verify material facts and decide how to use results. No particular inspection outcome, compliance status, certification or employment or operational result is guaranteed.
10. Availability, suspension and termination
Availability may be affected by connectivity, maintenance, third-party systems, security events or circumstances beyond reasonable control. We may change features for operational, legal, security or product reasons and provide appropriate notice of material changes.
We may reasonably suspend or restrict access for security, misuse, legal compliance, non-payment, plan limits or a material breach. Where lawful and practical we notify the Customer and allow an opportunity to remedy the issue.
An individual account closure may retain company assessment records with a Deleted User label. Preview example company closure policy: request an export within 30 days of termination; deletion or anonymisation is scheduled within 90 days, subject to legal retention and backup cycles. These are dummy example periods. Preserve records the Customer lawfully needs before overall access ends.
11. Disclaimers and limitation of liability
To the extent permitted by law, the Service is provided as available, without a guarantee of uninterrupted availability, error-free reports, third-party data accuracy or successful sync of every offline change. Mandatory warranties, remedies and obligations remain applicable.
Preview example liability cap: Marewise’s aggregate liability arising from the Service is limited to the subscription fees paid by the Customer in the preceding 12 months. To the extent legally enforceable, neither party is liable for indirect or consequential loss, anticipated profit, business opportunity or goodwill. This is a dummy cap and allocation for preview testing, subject to the signed customer contract.
No exclusion or cap applies to liability that cannot lawfully be limited, fraud or wilful misconduct. Applicable confidentiality, data protection and intellectual-property obligations and any agreed contractual carve-outs continue to apply.
12. Customer claims and privacy
To the extent permitted by law and the customer contract, the Customer is responsible for third-party claims caused by unlawfully submitted Customer Data, missing permissions, unauthorised third-party credentials or its material breach. This provision does not override non-excludable rights or Marewise’s own obligations.
Personal information is handled under the Privacy Policy. Customers must provide required notices and comply with data-protection law. Where needed, a separate data processing agreement addresses roles, instructions, security, subprocessors, rights assistance, deletion and transfers.
13. Updates, governing law and contact
We publish revised Terms with a version and effective date and provide required notice through the Service or email. Where consent is required, we request acceptance of the updated version. Continued use has effect only where permitted by law and after required notice or consent.
Subject to mandatory law and the signed customer contract, this preview uses the laws applicable in the Emirate of Sharjah, United Arab Emirates, and the competent courts of Sharjah for disputes.
Contact info@marewise.com. MareWise FZE-LLC. Registered address: Example Office 101, Example Business Centre, Sharjah, United Arab Emirates (dummy preview address). Licence: MW-PREVIEW-000001 (dummy preview licence).